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Trust is Essential as Governments Become More Digital

by Joseph Mack

Governments Around the World Embrace Technology in 2022

Transformation of Governance

As a result of the Covid-19 pandemic, many countries have turned to automation and reduced physical touchpoints to provide government services. In 2022, both developed and developing countries are set to take this a step further by utilizing blockchain and AI to streamline government operations and improve services.

Expanding Data-Driven Approach

The pandemic emphasized the power of data and technology, and citizens are now calling for governments to expand this data-driven approach beyond pandemic-related activities. There is a demand for intuitive and user-friendly technology that provides transparent, decentralized, and participatory systems across various areas of civic life.

Challenges and Requirements

Transitioning to a technology-driven governance model will not be without its challenges. It will require an audit of legacy infrastructure, increased cloud-computing facilities, and the retraining of civil servants. Additionally, governments will need to recruit data scientists and AI and cloud-computing experts to realize the benefits of data-led government.

Adopting Transferable Technologies

Developing countries can adopt technologies already used in the developed world to move in the direction of a more digital governance model. AI and machine learning, for example, can be used to fight public-sector corruption by spotting suspect patterns.

Harnessing Blockchain and AI

Blockchain will replace inefficient centralized systems with more secure platforms, enabling decentralization. Meanwhile, AI and machine learning will be used to predict and resolve crimes, and intelligent voice-response systems will be adopted for the provision of basic services.

Building Trust and Efficiency

The widespread adoption of technology in governance will lead to greater trust in governments as citizens see services being provided in a more secure, efficient, and predictable manner.

In conclusion, government services are set to become more efficient and transparent in 2022. The adoption of technologies such as blockchain and AI will play a crucial role in this transformation, paving the way for enhanced trust and citizen satisfaction.

Get more expert predictions for the year ahead. The WIRED World in 2022 features intelligence and need-to-know insights sourced from the smartest minds in the WIRED network. Available now on newsstands, as a digital download, or you can order your copy online.

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