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Company reports that hackers have taken data on every user of Okta’s customer support

by Joseph Mack

Okta Warns of Wider Hack Impact

In a shocking breach of customer data, hackers who infiltrated Okta’s customer support system stole data from all of the cybersecurity firm’s customer support users, a revelation made in a letter to clients by Okta on Tuesday.

Expanded Impact

Initially, Okta had disclosed that around 130 customers were affected by the breach. But the scope of the hack turned out to be far greater than the company had initially believed, putting all of its customer support users at risk of heightened attacks or phishing attempts.

The expanded scope of the breach opens up those customers to the risk of heightened attacks or phishing attempts, Okta warned. The company, however, assured that customers in government or Department of Defense environments were not impacted by the breach.

Response to the Breach

“We are working with a digital forensics firm to support our investigation and we will be sharing the report with customers upon completion. In addition, we will also notify individuals that have had their information downloaded,” a spokesperson said in a statement to CNBC.

Okta’s Reputation

Okta is a provider of identity management solutions for thousands of small and large businesses, allowing them to give employees a single point of sign-on. This reputation makes Okta a high-profile target for hackers, who can exploit vulnerabilities or misconfigurations to gain access to a slew of other targets.

Implications from Past Incidents

In the past, high-profile attacks on MGM and Caesars saw threat actors using social engineering tactics to exploit IT help desks and target those company’s Okta platforms. The direct and indirect losses from those two incidents exceeded $100 million, including a multi-million dollar ransom payment from Caesars.

Financial Impact

The news of the hack sent Okta’s share price down more than 11% and ultimately wiped out around $2 billion in market cap. The company reported the hack had a far-reaching impact on its customers, affecting all of its customer support users.

Looking Ahead

Okta is expected to report its fiscal third-quarter earnings after the bell Wednesday. The breach revealed once again the vulnerability of customer data and the potential impact on a company’s reputation and financial standing once such a breach is made public.

In conclusion, Okta’s admission of the wider impact of the hack serves as a reminder of the increasing threat faced by businesses and the crucial need for robust cybersecurity measures.


1. CNBC: Okta says hackers stole data for all customer support users. Retrieved from https://www.cnbc.com/2023/11/29/okta-says-hackers-stole-data-for-all-customer-support-users.html
2. CNBC: Okta hack wipes out more than $2 billion in market cap. Retrieved from https://www.cnbc.com/2023/10/23/okta-hack-wipes-out-more-than-2-billion-in-market-cap.html
3. Bloomberg: Okta warns customers that hackers accessed support system. Retrieved from https://www.bloomberg.com/news/articles/2023-11-29/okta-says-hackers-stole-data-for-all-customer-support-users

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